Setting up a Town Utility Account (Water/Wastewater)
If you are new to Crossfield or have changed residence, you can complete the Application for Connection/Disconnection, and email or stop in at the Town office to set up a new utility account. Any changes to an account must be completed in writing.
Your utility statement includes charges for water, wastewater (sewer), garbage, and curbside recycling. Utility statements are sent out monthly on the 25 of the month and are due on the 15 day of the following month.
Have your utility bill emailed directly to you - fill out an E-Bill Utility Service Agreement and return it to the Town office prior to the next billing date to avoid a $2 paper bill fee.
Town of Crossfield utility accounts are set up solely in the property owner's name. (Tenants may receive a copy of bi-monthly utility statements upon owner's request.)
Usage Concerns
If Your Water Usage Seems Too High:
- Check for a toilet leak, add a few drops of food coloring to the tank. If the color appears in the bowl without flushing, there is a leak.
- Check your water filter system. Some units can automatically go on "self-clean" mode, using thousands of litres of water per day.
A Quick Way To Confirm Leaks
Check your water meter. If the dial or flow indicator is moving while no water is being used, there may be a leak either inside or outside your home.
If you have questions, we’re here to help:
Phone: 403-946-5565 (weekdays, daytime)
Email: town@crossfieldalberta.com
In Person: Town Office, 1005 Ross Street (Monday to Friday, 8:30 am – 4:30 pm)